Do I need a referral for physiotherapy for myself?

No, as physiotherapy is a primary care profession, physiotherapists are primary contact clinicians which means that you can refer yourself to us and no additional medical referral is required, unless you are on a Medicare E.P.C. plan (more information below on this).

However, as a member of your health care team we may wish to liaise with your G.P., surgeon or other allied health care provider if you have complex needs, have recently had medical input e.g. surgery or have recently been in hospital for medical issues.

What do I need for the session?

This will depend on what type of consult you are seeking.

For rider physiotherapy:

If you have a referral, imaging results or any other relevant paperwork, please bring that to the session. If possible, please email the information in advance of the session so that your physiotherapist can review the information in advance - saving time to focus on your physiotherapy. If you have videos of you riding (e.g. competition, out on field, coaching lesson etc) this can be really helpful for your physio to review in advance of your session.

Your physiotherapist will bring everything needed for the appointment, including a treatment plinth. Please ensure there is a clear space e.g. roughly 3m x 3m in diameter to allow space for the plinth and to allow room for the therapist and yourself to move around comfortably. In addition, you will most likely be doing some exercises and clear floor space is ideal for this. Wear loose comfortable clothing. If you have a lower limb that needs attention then shorts are ideal. If your neck and or shoulder needs care, then a string or vest top is helpful.

For your horse:

A clean and dry horse and a safe space. A clean and dry coat for effective hands on therapy is important. Access to shade when the sun is out and appropriate shelter in inclement weather will be appreciated by everyone. Have your tack and riding gear (helmet is non negotiable!) ready to go if you are participating in a mounted session. Having your saddle available for review can be useful if you are concerned it may be contributing to the problems you or your horse are encountering. Ideally we will walk and trot your horse up and have a look at your horse on the lunge if possible, so access to a safe space to observe your horse in motion is important to get the most out of your physio time.

Will you make a diagnosis for my horse?

No, not the type of diagnosis you likely have in mind! Only your veterinarian can legally make a pathoanatomical diagnosis for your horse. This is why it is so important that you see your veterinarian if there is a change in your animal’s health and mobility. They will carry out the necessary diagnostics to give you an accurate diagnosis and develop an appropriate management plan from a veterinary medicine perspective.

A key difference between human and veterinary healthcare is that in human healthcare a physiotherapist can make a pathoanatomical diagnosis for you, but not for your animal. In veterinary healthcare, only a veterinarian can make pathoanatomical diagnosis. Your physiotherapist will give you a functional diagnosis. For example, your veterinarian may diagnose a particular condition, your physiotherapist will assess and detail the impairments, functional limitations and disability caused by that diagnosis, before developing a management plan to address the unique issues affecting your horse, to help you move forward and achieve your goals.

How long are treatment sessions?

What are your service fees?

As we are a mobile service, fees will vary depending on your location and how far we need to travel to get to you. You can find more information about our fees here: Our Service Fees

What locations do you service?

You can find more information about the locations we service here: Locations We Service. If your suburb isn’t included here, please drop us a line and we will see if we can get to you. Additional travel fees may be applicable, but can be shared amongst more than one client.

When do I pay?

Full payment at the conclusion of your consultation is required. If you would like to pay in advance, we can send you on an invoice prior to the session, just let us know.

For telehealth sessions, payment is required when you book online to confirm your appointment.

How do I pay?

We accept the following payment methods:

• Cash

• Credit or debit card via the Square point of sale app. - please note a 1.9% transaction fee applies. Square works with any Australian-issued and most international chip cards or magstripe cards with a Visa, MasterCard or American Express logo, as well as bank-issued EFTPOS chip cards.

• Direct debit at the conclusion of your consult - please be prepared to send confirmation of payment via SMS or email before your physio leaves.

Can I claim via my private health insurance?

Yes, our rider physiotherapy services are claimable on your private health insurance for those with ancillary or “Extras” cover.

Payment in full is required at the time of consultation and a receipt will be provided for you to claim after your consultation.

Your rebate will depend on your provider and level of cover - please contact your provider for an estimate of your out of pocket cost.

Do you accept WorkSafe and TAC clients?

Yes. Please note that TAC and WorkCare clients will be liable for our full service fee upfront. Upon payment, a receipt will be issued which can be taken to your insurer for reimbursement.

Can you guarantee your arrival time?

We will do our best to arrive within 10 minutes of your booked time. Unfortunately do to the nature of being a mobile service on the road, traffic conditions can vary and be unpredictable, especially in metro areas and at peak travel times. If we are going to be > 15 minutes late, we will pull over and send you an SMS to let you know. If circumstances outside of our control mean we are going to be > 30 minutes late, we will give you a call and offer you the option of going ahead with your session A.S.A.P. or rescheduling your appointment - no cancellation fees will apply in this unusual situation.

If you yourself are running late, we can still go ahead with the session as long as we have 30 minutes plus available to get your started. We cannot guarantee that we can extend your session time beyond your booked time but will do our best to accommodate you if our timetable allows.

Do you charge a cancellation fee?

Depends!

No cancellation fees apply to sessions cancelled with > 48 hours notice. We appreciate as much notice as possible as the later the cancellation, the less likely it is we can accommodate another local client within that session time.

Yes, fees are charged in the following circumstances:

• A 50% cancellation fee applies for sessions cancelled with < 48 and > 24 hours notice

• A 100% cancellation fee applies for sessions cancelled with < 24 hours notice

• If the client is not home for their appointment as scheduled - 100% cancellation fee will apply (including any applicable travel fees).

For those who cancel on more than one occasion, a deposit or pre payment in full may be required to confirm your booking - physiotherapist discretion will apply to each individual situation.